The desk keeps the keys. We carry the paper.
Insurance desks hold patient records, policy numbers and money. Here is where that data goes, and where it never does.
Where your data goes
One server in India runs the whole product. Documents are stored encrypted, every action lands in an audit log, and names are masked in our error logs.
At the hospital
- Web appqueue, cases, audit, appeals, reports
- Insurer mail folderread only, known senders
- Bills and lettersuploaded by billing and accounts
- Browser side panelfills screens, staff submit
handovr server, India
- Sign-in and rolesemail verification, two-factor
- Readtext first, scans only when needed
- Checkinsurer checklists and rules
- Draftpacks, replies and appeals
- Match moneyletter, bill line, bank credit
- Storeencrypted files, audit log, backups
Insurer and TPA portals
- Not oursthe desk stays logged in as itself
- Readstatus pages, never changed
- Submitalways pressed by the desk